Returns & Damage Claims

Products may be returned within seven (7) days of purchase provided:

• Product remains unopened.

• Original seal remains intact.

• Packaging is undamaged.

• Product is in resalable condition.

• Original proof of purchase is provided.

The following items are not eligible for return or refund:

• Opened lubricants

• Opened additives

• Installed filters

• Electrical components

• Special-order products

• Clearance items

• Used products

• Products with broken seals

Orders placed using information supplied by the customer cannot be returned or exchanged due to incorrect product selection, ordering errors, specification errors, or changes of mind once products have left the premises.

Any claim relating to product defects or alleged damage must be reported within forty-eight (48) hours of discovery.

Customers may be required to provide:

• Original invoice

• Vehicle information

• Product information

• Service records

• Installation records

• Photographs

• Product samples

Failure to provide requested information may result in rejection of the claim.

Under no circumstances shall 8Required be responsible for:

• Labour charges

• Diagnostic fees

• Dismantling costs

• Repair costs

• Transportation costs

• Storage fees

• Towing fees

• Vehicle downtime

• Accommodation expenses

• Loss of income

• Loss of profits

8Required shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages arising from the purchase or use of any product.

Where liability is established, the maximum liability of 8Required shall not exceed the original purchase price paid for the product concerned.